Medix Skincare Privacy Policy

This privacy policy outlines the use and protection of information you provide when reaching out to us through phone, email, or our website inquiry form. At Medix Skincare, your privacy is our priority. Any collected data, such as your name, email, phone number, and medical history, will be handled in accordance with this privacy statement.

Our data collection serves the following purposes:

  1. Appointment Coordination: If you complete our online booking form, we may contact you via phone or email to organize your appointment.

  2. Promotional Outreach: If you’ve shown interest in special offers on your consultation form or subscribed to our clinic newsletter, expect periodic promotional emails and text messages about new products, exclusive deals, and relevant information. You can unsubscribe anytime.

We are dedicated to keeping your data secure and private. We never sell or lease your personal information to third parties, unless legally required.

Booking & Cancellation Policy

Please note that missed or canceled appointments can disrupt schedules and limit others’ access to services. Consequently, the following cancellation fees are applicable:

  • Changes or cancellations must be made at least 48 hours in advance.
  • Cancellations within 48 hours incur a $50 charge.
  • No-shows or late arrivals may result in the use of a treatment from your package or retained deposit.
  • Late arrivals will result in a shortened treatment time at the full cost.
  • Gift vouchers will be voided for no-shows.

Confirmation SMS

Two business days before your appointment, you’ll receive a confirmation text. However, it’s your responsibility to remember the date and time to avoid disruptions and fees.

Feedback & Concerns

Your feedback, whether compliments or complaints, helps us improve. If you had a great experience, let us know so we can share your praise with our team. If your experience wasn’t satisfactory, please inform us, and we’ll strive to resolve the issue and enhance our service. Your input is invaluable to us.

Providing Feedback:

Feel free to share your feedback with us through the following methods:

We appreciate your input and eagerly await the opportunity to continue serving your skincare and beauty needs.

Medix Skincare Shop Policy:

All returns should be initiated and completed within 7 days of your original purchase date. This timeframe ensures that we can efficiently process your return and provide you with the best possible service. Your prompt attention to initiating returns within this period is greatly appreciated.

Change of Mind:

Please note that we do not accept returns for change of mind reasons, even if the item is unused.

Faulty Item:

If you receive a faulty item, please reach out to us with a detailed description of the issue and a photo of the product. Your prompt communication helps us address the matter effectively.

Allergic Reaction:

In the event of encountering an allergic reaction, it’s essential to cease product usage immediately. For returns due to allergies, the product should show less than 10% usage upon return. Kindly communicate your allergy-related details and, include relevant images by reaching out to us at This process ensures adherence to legal guidelines while prioritising your safety and satisfaction.

Incorrect Item/Damaged on Arrival:

For incorrect or damaged items, email us at with your order number, description, and product image. We’ll respond within 48 hours to arrange a replacement.

Please don’t dispose of the item until instructed.

Return or Exchange Procedures:

Please contact us at and provide the following information:

  1. Your order number
  2. Reason for return or exchange

Our dedicated customer service team will provide you with instructions for initiating the return. You can send back the item in its original packaging or personally drop it off at Shop 1/367A Centre Road, Bentleigh, VIC 3204.

Returns typically take about 7 business days to reach us from metro areas, and a bit longer from regional locations.

Upon receiving your return, we will promptly process your exchange, refund, or store credit within 5 business days.

Rest assured, a team member will keep you updated throughout the entire returns process.

Additional Information:

  • Free Shipping Eligibility: Orders over $99 are eligible for free shipping Australia-wide. Orders below $99 incur a flat $9.99 shipping fee.
  • Free Return Shipping: Unfortunately, not all return types qualify for free return shipping. Contact our customer service team for confirmation.

  • Unsuitable Return Condition: If your return doesn’t meet our outlined conditions, we’ll return the item to your original address and inform you promptly.